Get In Touch: 01235 634744

Frequently Asked Questions – Team Building Experiences

How do I contact Team Building Experiences?

There are a few ways to get in touch with us; the easiest and quickest way is to call 01235 634744, and a member of our sales team will be on hand to help. Alternatively, you can speak to a team member via our live chatbot, which can be found on the right at the bottom of this page – look out for the red icon. You can also email us at [email protected].

Which areas of the UK do you operate in?

We operate all over the UK, though some of our experiences are only available in specific locations, so please read carefully. We can also deliver a few events in Europe and virtually! Use our locations tool at the top of the page to find out what is available in your nearest city.

How do we select our suppliers?

We look for suppliers who offer the very best experiences and meet them. Once we’ve got to know each other, we bring the whole team together and discuss whether they would be a good fit and if this is something we want to offer to our wonderful clients!

Team Building Experiences ensure suppliers are trustworthy and, of course, the very best! We have monthly meetings with our suppliers to ensure they stay on track and maintain their excellent reputation.

What happens when I submit an enquiry?

Once your enquiry is submitted, our lovely team will be notified. We will then take a look into your enquiry. This includes checking the event is suitable for your group size and ensuring there is availability for the event. Once everything is checked, we will call you to discuss your event and what you are looking for. After this, we will send a quote across for you to take a look at and review. We will maintain contact after this process to see if we can help or if you have any questions.

I don’t have a confirmed date or time for my event; what should I put on my enquiry form?

That is fine! If you have a rough idea of when the event will be (e.g., the end of November), just input a date close to the time and write a note in the ‘Comments‘ box. We’ll be able to quote you on the activity cost without factoring in travel; this will need to be added on by us once you have decided.

I haven’t finalised a location for my event yet, can I still get a quote?

Of course, if you want to book a mobile experience, we can quote you on the activity cost without factoring in travel; this will need to be added on by us once you have decided.

Is my booking confirmed if I haven’t paid yet?

No, we only take this as a booking when payment is received. You must pay either a deposit or the total balance for the booking to be confirmed.

What platforms can you host virtual events on?

Zoom is always our preference. This is because it offers everything we need to use to run the event. Some of our events can be run on MS Teams. However, this does not provide all the capabilities we need – so we cannot promise the event will be as smooth from start to finish! Other platforms tend to be a no as we are much less familiar with these.

How much lead time do you need?

Outside of our peak seasons (Summer and Christmas), we typically need no less than a week. Some people like to book way in advance, which is always easier! But we need time to accept payment, ensure hosts are available, and give time for special requests. The rule of thumb: the further you book in advance, the more availability we have!

Can I pay a deposit?

We require full payment to be made to secure your booking. If you then choose to cancel your event, your entitlement to a refund depends on the amount of notice you give us.

  • More than 52 weeks, 100%
  • From 13 up to and including 52 weeks, 75%
  • From 43 days up to and including 12 weeks, 50%
  • From zero business days up to and including 42 business days, 0% (no refund of charges)

How can I pay for the event?

We accept Purchase Orders (please provide us with a PO number), BACS, and credit or debit cards. We can accept payment for minimum group sizes. However, we will need to know your final group size seven days before your event.

Can I arrange a meeting with the host beforehand?

You certainly can! Just speak to us to arrange this. Busy months, such as December, maybe a bit more difficult to fit in. So, please bear this in mind!

Can I re-schedule my event?

We understand that sometimes things happen, and you may not be able to make your original event date; therefore, please get in touch to discuss the options available. Depending on availability and how close we are to your original event date, rescheduling your event may come at a cost or free.

If my virtual event has a postal kit involved, when will I need to submit the addresses?

This depends on the event itself. We typically would like the addresses sent back to us three weeks before the event date; this is to send your request to the warehouse, pack each one individually, send these to our couriers, and then get them to deliver to you! This also allows for any delays.

Please ensure you have filled out the form we sent you correctly, as this ensures we have the correct information and don’t have to come back to you to rush the form before the deadline!

When will I receive my Zoom link for my virtual event?

You will receive this 1-2 weeks before your event. If you require this sooner, then let us know.