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FAQ

How do I contact Team Building Experiences?

You can give us a call on 01235 634744, or alternatively, you can speak to a member of the team at [email protected]

Which areas of the UK do you operate in?

We operate in London, Oxford, and Virtually! If you are anywhere else within the UK, do contact us, as we do offer a few Mobile Experiences, so i’m sure we can help!

How do we select our suppliers?

We look out for the very best experiences suppliers and arrange a meeting with them. Once we have met, we bring the whole team together, and discuss whether we think they would be a good fit, and if this is something we want to offer to our wonderful clients! We ensure they are trustworthy, and of course, the very best! We have monthly meetings with our suppliers, to ensure they stay on-track and are maintaining their excellent reputation.

What happens when I submit an enquiry?

Once your enquiry is submitted, our lovely team will be notified. We will then take a look into your enquiry. This includes checking the event is suitable for your group size, and ensuring there is availability for the event. Once everything is checked, we will then give you a call to speak about your event, and what you are looking for. After this, we will send a quote across for you to take a look at and review. We will maintain contact after this process, to see if we can help or if you have any questions at all.

I don’t have a confirmed date or time for my event, what should I put on my enquiry form?

That is fine! If you know a rough idea of when the event will be (e.g. end of November), just input a date close to the time, and write a note in the ‘Comments‘ box. We read all of these!

Is my booking confirmed if I haven’t paid yet?

No, we only take this as a booking when payment is received. You will need to pay either a deposit or the full balance for the booking to be confirmed.

What platforms can you host virtual events on?

Zoom is always our preference. This is because it offers everything we need to use in order to run the event. Some of our events can be run on MS Teams, however, this does not offer all the capabilities we need – so we cannot promise the event will be as smooth from start to finish! Other platforms tend to be a no as we are much less familiar with these.

How much lead time do you need?

We typically need no less than a week. Some people like to book way in advance, which is always easier! But we do need time to accept payment, ensure hosts are available, and give time for any special requests. The rule of thumb: the further you book in advance, the more availaility we have!

Can I pay a deposit?

You can pay a deposit to secure your booking, however this is only applicable if you event is over 35 days away! Once we hit 35 days prior to your event, we will need the full balance.

Can I arrange a meeting with the host beforehand?

We certainly can! Just speak to us to arrange this. Busy months, such as December, this may be a bit more difficult to fit in. So, please bear this in mind!

Can I cancel my event?

Our cancellation period covers up until 35 days prior to your event. At this stage you can cancel your event but you will lose your deposit. Any cancellations made within 35 days of your event are non-refundable.

Can I re-schedule my event?

You certainly can! Just let us know. Dependant on availability, this may come at a cost, or totally free. Please enquire for further details.

If my event has a kit involved, when will I need to submit the addresses by?

This depends on the event itself. We typically would like the addresses sent back to us 3 weeks prior to the event date, this is to send your request to the warehouse, pack each one individually, send these to our couriers, and then get them to deliver to you! This also allows for any delays. Please ensure you have filled the form we have sent you correctly, as this ensures we have the correct information and don’t have to come back to you, to rush the form before the deadline!

How can I pay for the event?

We accept Purchase Orders (please provide us with a PO number), BACS, Credit or Debit card. We can accept payment for minimum group sizes, however, we will need to know your final group size 7 days prior to your event.

When will i recieve my Zoom link?

You will receive this 1-2 weeks prior to your event. If you require this sooner, do let us know!